Policies


RETURNS

WE GUARANTEE OUR DVDs, CDs & GAMES TO BE FREE OF DEFECTS FOR 30 DAYS FROM THE DATE OF PURCHASE.

  • Returns are accepted based upon the condition of the merchandise – not the content.
  • Movie Exchange does not give cash or credit card refunds.

  • All exchanges must be accompanied by an original receipt, state issued ID and be completed within 30 days of purchase, and returned to the location where originally purchased.
  • Defective used merchandise will be exchanged for another copy of the same title or be repaired, if possible. If a replacement is unavailable, we will exchange the title for other merchandise of equal value or issue a Store Credit.
  • Please direct any questions to the Store Manager or call our Corporate Office
    at (210) 824-0408.

BUYING POLICIES

  • You must have a valid government issued ID to sell us merchandise.
  • We reserve the right to issue a check as payment when the total dollar amount purchased exceeds the minimum cash requirements of our stores. We may also issue a gift card that can be redeemed for cash at a later date.
  • Customers purchasing merchandise from us may be served while we process items you are selling. We appreciate your patience.
  • We do not buy merchandise that is known to be or represented as stolen.